Customer support bots
Trained on your docs and tone. They deflect common tickets and cut wait times.
IA Services / Services
What we build,
and keep running.
Four services, one team. We scope the work honestly, ship a working version early, and stay on to operate it, in English or French.
Service 01
AI automation & agents
Repetitive, rules-based work is where AI pays off first. We build agents that work across your existing tools and finish the task end to end.
Scope a project- Workflow agentsIntake, triage, data entry and follow-ups, handled across CRM, inbox and sheets.
- Document & RAG assistantsAnswers grounded in your own contracts, policies and knowledge base.
- Back-office automationQuotes, invoices, onboarding and reporting that run on a schedule or a trigger.
- Guardrails & loggingEvery action is logged, reversible where it counts, and escalated to a human when unsure.
Service 02
AI chatbots & support
A support layer that never sleeps and answers in your customer's language. It resolves the routine questions and routes the rest to the right person, with full context.
Bilingual by default
One assistant, fluent in English and French, switching to match the visitor.
Human handoff
A clean escalation to your team with the full conversation and a suggested reply.
On your channels
Website, WhatsApp, email or Slack, wherever your customers already are.
Lead capture
Qualifies visitors, books meetings and drops them straight into your CRM.
Honest answers
Grounded responses with sources, and a clear “I'll get a human” when it doesn't know.
Service 03
Custom software & web
When off-the-shelf does not fit, we build it. Internal tools that match how you work, customer products that feel fast, and the APIs that hold it together.
Scope a project- Internal tools & portalsDashboards, admin panels and workflows that replace the spreadsheet held together with tape.
- Web apps & sitesMarketing sites and product apps, accessible, fast and bilingual from day one.
- APIs & integrationsThe connective tissue between your tools, documented and built to be maintained.
- Modern, boring stackTypeScript, Python, Postgres and Cloudflare. Proven tools your next developer will know.
Service 04
IT support & administration
The unglamorous work that keeps a business running. We manage your accounts, devices and cloud, keep things secure, and pick up the phone when something breaks.
Helpdesk & support
A responsive point of contact for the day-to-day “it stopped working” moments.
Accounts & devices
Onboarding, offboarding, laptops and access, managed so nothing falls through.
Cloud & workspace
Google Workspace, Microsoft 365 and your cloud, set up and kept tidy.
Security basics
MFA, backups, patching and the sensible defaults that prevent most bad days.
Vendor wrangling
We deal with the providers and the tickets, so your team does not have to.
Documentation
Clear runbooks, so your setup is never trapped in one person's head.
Start here
Tell us the task you wish would do itself.
A 30-minute call, in English or French. We will tell you honestly whether AI is the right tool, and what it would take.